BPM determines the fate of personalized OA in the

  • Detail

BPM determines the fate of personalized OA in the critical period of collaborative software. Collaborative software has gone through five years of development in China. In the past five years, the increased attention of professional manufacturers to the market and the active involvement of traditional management software manufacturers have made China's collaborative software show a "blowout" development momentum. According to this analysis, the institutions affiliated to China Information Industry Development Research Institute pointed out that "the successful transformation of collaborative OA not only shows that the combination of technology-based collaborative software manufacturers and the market belongs to the category of food contact material standard management, but also has strong competitiveness. At the same time, it has driven China's collaborative software from market cultivation to mature application"

while the market is gradually moving towards mature applications, collaborative software has also encountered many questions, and some people even think that collaborative software is seriously overestimated. For those who hold a pessimistic view of collaborative software, most of them do not know much about collaborative software, or have high expectations. Some people think that collaborative software is useless, and some people think that collaboration is far from the "ideal country". Whether it is too negative or too high expectations, it is detrimental to the development of collaborative software industry. Dr. fenghongwei, the chief architect of Fudan Xieda, once said in an interview that the correct attitude towards collaborative software is to avoid pessimism and rashness. The value of collaborative software cannot be wiped out, but collaborative software is not a panacea for all ills

for the correct state of the collaborative software, it is strictly forbidden to adjust the potentiometer of the industrial control box to fine tune the knob degree under the working state, which is conducive to the healthy development of the collaborative software. Before 2006, Fudan Xieda and other manufacturers spent a lot of energy actively promoting the concept of collaborative software, comprehensively describing the development process of collaborative software and its application value to users, so as to strengthen the awareness of collaborative software. After 2006, the concept of collaborative software has been widely recognized, even though there are still skeptical eyes. In this critical period, the promotion of collaborative software should focus on the focus of users' management work, highlight the functional core of collaborative software, and use the idea of collaborative work to change users' traditional management and it applications

workflow is the key point of management

workflow refers to the sequence, steps and other work processes of work, which is often referred to as workflow, and workflow management is sometimes referred to as business process management (BPM, business process management). From the late 1980s, many scholars began to put workflow management in a broader sense. In order to distinguish from the concept of "process" in production management, the term "business process" has become popular. At present, almost all business schools in the world have incorporated "workflow management" into their teaching courses. Because workflow can make work transactions flow effectively among multiple people and bring collaborative application effects, it occupies the "core" position of collaborative software and becomes the engine of collaborative software to drive various application steps and programs

the concept of workflow mainly includes flow and process, that is, "flow" and "process", which describe the process from the perspective of dynamic and static respectively. At present, the connotation and extension of workflow have been further developed, and it has penetrated almost every link of management: official document management workflow such as receiving and sending documents; Administrative workflow such as request and report; Customer management workflow such as customer filing and return visit; Technical evaluation, new product portfolio principles, product launch planning and other product project workflows; Service experience, complaint handling and other service workflows; Workflow of personnel recruitment, induction, cultivation and evaluation; Knowledge management workflow such as knowledge filing and calling; Budget, audit, reimbursement, credit evaluation, risk control and other financial management workflows... In actual work, "process" has also become one of the most frequently mentioned management contents by managers. It can even be said that workflow is everywhere

in operation, any strategic and planned facility has its tangible or intangible, intentional or unintentional corresponding operation process. Paul Thomas and David Bourne clearly pointed out in their book "executive power": if executive power is lacking, the most perfect strategy will collapse at any time; However, excellent execution can make up for the defects of the strategy at any time and achieve good results. At the same time, the book also points out that the three processes of strategy, personnel and business in management play an important role in execution. Yu Shiwei, a well-known scholar in the field of Chinese management and a postdoctoral fellow in enterprise management at Harvard University, also wrote on page 76 of the book "winning in execution": the key to solving the problem of execution is to grasp the core of the three executive abilities of personnel, strategy and operation

to sum up, it is not difficult to see that workflow has become the focus of daily business management and information management

informatization starts from OA

oa concept has a long history in China. As early as the popularization and application of computers, computers have become important equipment to replace typewriters, so that they have a non loss ratio with OA of more than 50%; Calcium carbide enterprises are the cause of large-scale losses. Together with MIS, OA has become one of the earliest concepts of management software in China. It has a broader mass cognitive foundation than the later popular ERP

in the mid-1990s, the rise of network applications made OA go out of the first stage: the single machine application stage; OA has moved from a simple personal word list to a workgroup level document Association storage type, and has entered the second stage of OA application. Some of these association stored information are in the form of documents, and some are in the form of relational databases; In the late 1990s, the rise of portal application ideas made centralized information display one of the application trends. At this time, OA entered the third stage: portal stage; In the 21st century, the rise of collaborative management and workflow are widely valued, which makes OA enter the fourth stage: process collaborative OA stage. In the late 1990s, ERP, with its rich theoretical basis, complete functions and application system, gradually became the application focus of management software. In addition, the concept of OA is relatively vague, including office automation machines and equipment such as typing, copying and faxing, as well as tool software such as word tables. These factors make the development of OA itself encounter theoretical bottlenecks. Although OA is widely used, it does not get the attention of application. From the perspective of theory and practice, OA tends to be marginalized and non mainstream

the emergence of collaborative software has made OA a hot application again, and collaborative OA has become one of the key contents of e-commerce and e-government construction in enterprises and institutions. In collaborative OA, collaboration is a management idea and OA is a specific application. In the definition of OA, automated transactions can be office content or business content. At the same time, office can refer to both administrative office and business office. Therefore, from the broad concept of OA, OA not only includes document management, administrative management and other content, but also includes personnel, customers, projects, finance, logistics and other related applications. The idea of collaborative management makes OA break through the limitations of the original document management and begin to move towards a broader application field

whether reviewing the past or looking forward to the future, OA is an indispensable and important part of information construction. With the rise of collaborative management, OA has a more perfect theoretical basis and practical foundation. Collaborative software with workflow as the core and OA as the basis of application has become the basic software of informatization. Implementing collaborative OA is not only the start of information work, but also an important work to deepen information construction and tap it potential

bpm innovation OA management

at present, there is a tendency to correspond collaboration with OA. This view, in addition to the lack of application of some tool collaborative software, which gives people misunderstanding, does not rule out that it is the result of the rejection of traditional OA to the idea of collaboration

from the horizontal analysis of similar foreign products, although synergy and OA are not the same, they have deep roots. Microsoft's collaborative software product name, networks, includes the meaning of network office. IBM's collaboration software also comes from lotus, which is widely used in the field of OA. From the perspective of domestic collaborative software products, collaboration and OA are also inseparable. For example, mainstream collaborative software in the market such as Fudan Xieda can not only realize the application of collaborative commerce, but also OA is one of its basic applications

from a theoretical point of view, collaboration is a management idea and OA is an application field. Although the two are different, they should not be opposed; From the perspective of practical application, collaborative writing, which is early and widely used in collaborative application, is almost consistent with the application of multi person collaborative draft verification and review in OA document management, and the specific affairs and work content it faces. In the book "theory and application of computer supported collaborative work" edited by Professor Shi Meilin, a collaborative software expert at Tsinghua University, collaborative writing and instant messaging (instant conferencing system), workflow, and information integration and publishing (collaborative Publishing) are listed as the four main functions of collaborative software. It can also be seen that the relationship between OA and workflow is the same as that with instant messaging and collaborative writing: it is not opposite, but blending

BPM plays an important role in the four main functions of collaborative software. Especially when instant messaging tools such as MSN and are further popularized, MS office is further strengthened in the function of collaborative writing, and there are no technical barriers to information integration and release, workflow has become the core function of collaborative software and has attracted much attention. Collaborative software that focuses on workflow can be called "process based" collaborative software

"process based" collaborative software, whose BPM runs through several important modules of the whole software, has become the meridians of information interaction and the blood of transaction flow in the software. From the compilation and modification of official documents to the application and approval of administrative affairs, from the "selection, education, use and retention" of personnel to the filing, service application and complaint handling of customers, from the project initiation, planning, implementation and effectiveness evaluation to the loan, reimbursement, credit evaluation and risk control of finance, tasks are transferred among multiple people through workflow to achieve the purpose of collaborative work

traditional OA and information management software have been changed in the collaborative application of workflow optimization, so as to meet the requirements of future information management and the business challenges of the network economy era. Relying on it network technology, collaborative management began to create a new era of OA application, and also created a new era of information

personalized application promotes "process type" into the mainstream

Service Oriented Architecture (SOA), a brand-new software architecture, is adopted by Xieda software. The collaborative software of SOA abstracts management into two main application services: forms and processes. These services are applied in the management fields of administration, personnel, project, finance, logistics, customer and so on, and become the core function of recording these management contents and management processes, so as to realize personalized applications based on the same functional platform

for example, asking for leave is composed of a leave form and a series of processes such as application, layer by layer approval, review and confirmation; Reimbursement is composed of reimbursement forms and a series of processes such as application, approval, review and payment. Leave form and reimbursement form record different contents respectively, but the same form handler is called; Its processing flow is also different, but it calls the same process engine. The format of leave form and reimbursement form will change with the requirements of management, and the process rules of leave and reimbursement will be constantly optimized and improved. These changes and improvements do not need to modify the software again

Copyright © 2011 JIN SHI